Terms & Conditions

Hours of Operation

Pack-n-Tape is open Monday through Friday 7:00am through 4:00pm Mountain Standard Time. You may contact us at customerservice@pack-n-tape.com or at 1-888-262-1988. You can place orders on our site 24 hours a day, 7 days a week.

Return Policy

Returns require a Return Merchandise Authorization (RMA) number. Returns cannot be processed without an RMA number.

When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.

Items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user’s manuals.

A minimum restocking fee of 25% or more, depending on the item, manufacturer policies, and circumstances. Return shipping is at your expense.  If any of the product has been used and not in resalable as new condition, we cannot issue you a refund.

Made to order items are NOT returnable. Pack-n-Tape must be notified within 14 days of receiving material for return authorization. Only stock items are returnable depending on manufacturers policy.

All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product. NOTE: If a customer ships product outside the USA all warranties are void and no returns are accepted regardless of circumstances.

Shipping
We ship within the lower 48 states.  When product is available, ground orders typically ship after a 3 business day warehouse processing time. Air orders typically ship same day if orders are entered by 11:00am Mountain Standard Time.  If you are shipping to a new address, please allow 1 day extra for ship-to account setup.  These are estimates and could change if special circumstances prevail.

Shipping Errors

Customer must notify us within 14 days of receiving product if there is a shipping error.

Incorrect Address
Be sure to pay close attention to your shipping address information on the checkout page. The customer is responsible for providing correct shipping address information. If an order is shipped to an incorrect address provided by the customer, the customer takes full responsibility to retrieve the package or will be responsible for the full cost of the items shipped.

Pricing
All products on this site are sold for profit. If errors are found in our items/case or pricing, Pack-n-Tape reserves the right to honor the price or correct the error.