Return Policy
Returns require a Return Merchandise Authorization (RMA) number. Returns cannot be processed without an RMA number.
When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
Items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user’s manuals.
A minimum restocking fee of 25% or more, depending on the item, manufacturer policies, and circumstances. Return shipping is at your expense. If any of the product has been used and not in resalable as new condition, we cannot issue you a refund.
Made to order items are NOT returnable. Pack-n-Tape must be notified within 14 days of receiving material for return authorization. Only stock items are returnable depending on manufacturers policy.
All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product. NOTE: If a customer ships product outside the USA all warranties are void and no returns are accepted regardless of circumstances.
Shipping Errors
Customer must notify us within 14 days of receiving product if there is a shipping error
Defective Merchandise
If a product is suspect of being defective, only a portion of the suspected product may be returned until the factory completes required testing to determine if the product is within specification. Pack-n-Tape will pay for the shipping charges but it is the responsibility of the client to package the product in a suitable fashion. If the product is found to be defective then arrangements will be made to return the product. After the product is checked in and inspected a credit will be issued to the card used to purchase it.
Request A Product Return
Please email us at customerservice@pack-n-tape.com and we will call or email you with instructions in 24-48 hours.
Cancellation Policy
Once a customer completes the checkout procedure and the order is processed it can't be cancelled. At this point the customer must follow our return policy.
If a customer refuses shipment of an order placed online, no returns will be accepted. If the customer changes their mind about an order they must go through the return policy.
Incorrect Address
Be sure to pay close attention to your shipping address information on the shopping cart page. The customer is responsible for providing correct shipping address information. If an order is shipped to an incorrect address provided by the customer, the customer takes full responsibility to retrieve the package or will be responsible for the full cost of the items shipped.
Pricing
All products on this site are sold for profit. If errors are found in our items/case or pricing, Pack-n-Tape reserves the right to honor the price or correct the error.
