3M 398FR Glass Cloth Tape White , 2 in x 36 yd, 24 per case Bulk

Pack-n-Tape's founder and President, Art Cerimele, has been supplying customers with packaging products since 1990. 

Over the years he's learned what it takes to satisfy a customer.  

Which, sometimes means going the extra mile - literally.

In the early 1990's, on a hot summer day in Columbus, OH, Art, then an employee of a local packaging supply company, received a call from a customer who had run out of packaging peanuts and therefore, were unable to ship any orders. With stock located over 100 miles away, his customer was facing a shut down situation. Art recognized the impact this could have on his customer and went to work exploring any and all options. Stock could be delivered the next day, but that wasn't good enough.  Art decide to purchase some product from a local competitor and strapped it onto the top of his car.  He recalls driving about 25 mph on back roads to his customers location. Needless to say his customer was extremely happy and was shipping packages with almost no down-time.

Art (on right) going the extra mile for his customer.

Art has instilled these same values in everyone here at Pack-n-Tape and our everyday activities.

You can rest assured our experts will work to understand your business’s priorities and processes to ensure you get the products you need, when you need them.

What This Means to You

Access
As a 3M Strategic Distributor, we receive notice of the newest 3M products -- often before the rest of the market -- and enjoy special promotions and unique offers. With extra lead time and direct access to the latest and greatest in 3M products and pricing, we are poised to help you keep your business on the cutting edge.

Understanding
We have dedicated 3M Strategic Account Specialists on our team, ready to provide personalized solutions for even your toughest applications. Our Specialists receive specialized product training at 3M headquarters and work closely with 3M’s local product specialists. Our entire sales staff has access to online and field-based training as well as enhanced product information. These resources give us an understanding of 3M product solutions you won’t find anywhere else.

Our onsite expert works to understand your business’s priorities and processes, so you get the solutions you need, when you need them.

Confidence
In order to partner with 3M as a Strategic Distributor, Pack-n-Tape has demonstrated our company’s strength and our commitment to providing ongoing support to our customers. We are dedicated to bringing you value for the long haul.

Shipping
We ship within the lower 48 states.  When product is available, ground orders typically ship after a 3 business day warehouse processing time. Air orders typically ship same day if orders are entered by 11:00am Mountain Standard Time.  If you are shipping to a new address, please allow 1 day extra for ship-to account setup.  These are estimates and could change if special circumstances prevail.

Shipping Errors
Customer must notify us within 14 days of receiving product if there is a shipping error.

Incorrect Address
Be sure to pay close attention to your shipping address information on the checkout page. The customer is responsible for providing correct shipping address information. If an order is shipped to an incorrect address provided by the customer, the customer takes full responsibility to retrieve the package or will be responsible for the full cost of the items shipped.

Pricing
All products on this site are sold for profit. If errors are found in our items/case or pricing, Pack-n-Tape reserves the right to honor the price or correct the error.

Please see our full return policy by reviewing our terms and conditions.

Return Guidelines

Returns require a Return Merchandise Authorization (RMA) number. Returns cannot be processed without an RMA number.

Made to order items are typically NOT returnable.  

A minimum restocking fee of 25% or more, depending on the item, manufacturer policies, and circumstances.  If any of the product has been used and not in resalable as new condition, we cannot issue you a refund.

NOTE: If a customer ships product outside the USA all warranties are void and no returns are accepted regardless of circumstances.

Shipping Errors

Customer must notify us within 14 days of receiving tracking information or the product itself if there is a shipping error.

Defective Merchandise

Customer must notify us within 14 days of receiving product if there is a defect.  If a product is suspect of being defective, only a portion of the suspected product may be returned until the factory completes required testing to determine if the product is within specification. Pack-n-Tape will pay for the shipping charges but it is the responsibility of the client to package the product in a suitable fashion. If the product is found to be defective then arrangements will be made to return the product. After the product is checked in and inspected a credit will be issued to the card used to purchase it. 

Cancellation Policy

Once a customer completes the checkout procedure and the order is processed it can't be cancelled. At this point the customer must follow our return policy. 

If a customer refuses shipment of an order placed online, no returns will be accepted. If the customer changes their mind about an order they must go through the return policy.

Incorrect Address

Be sure to pay close attention to your shipping address information on the shopping cart page and reviewing details of the order confirmation when phoning/emailing orders processed by Pack-n-Tape representative.  If an order is shipped to an incorrect address provided by the customer, the customer takes full responsibility to retrieve the package or will be responsible for the full cost of the items shipped.

Pricing

All products on this site are sold for profit. If errors are found in our items/case or pricing, Pack-n-Tape reserves the right to honor the price or correct the error.